Continuous client interaction, issue resolution, information gathering, solutions development, product support.

Conversion of legacy data through client meetings and data analysis; define data conversion specifications.

Analyzed business processes and documented client requirements (business and system level).

Developed test scripts by consulting functional and technical specifications, reviewing software design documents, and performing systems analysis; conducted unit, regression, and load testing for client/server and web-based applications; coordinated and led group testing efforts; performed software testing for new functionality, bug fixes, and upgrades; ensured testing efforts accounted for desired system functionality, as well as each possible scenario (planned and unplanned).

Developed and maintained system and user documentation.

Trained system users remotely and at client sites.

Created dataflow and process-flow diagrams.

Independent and team-based system analysis and design, data modeling (SIRCON, Oracle, EA Server).

Developed and administered relational databases for conversion reporting and documentation creation and tracking (MS Access).

Interacted with development, QA, and client support teams to design, develop, test, and support system functionality.

Conducted organizational meetings to define business and system requirements; conducted gap analysis sessions.

Continuous associate training, development, and mentoring.